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| About Us |
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Overview
The key theme of Al Jawhara is: "Unique Emirates Hospitality". Spreading the Uniqueness of Islamic Principle in Hospitality industry and be a leader of Islamic Hospitality.
History
Al-Jawhara is part of the big conglomerate S S Lootah group started in 1956. The group has a diversified business segment in construction, ready-mix, foundation, IT Solutions
Al Jawhara Hotels and Apartment (AJH) is a part of S.S. Lootah Group - a family owned diversified of repute based in Dubai.
About S.S. Lootah Group
Founded and chaired by Hajj Saeed Ahmed Al Lootah in Dubai in 1956, S.S. Lootah Group employs more than 6,000 people in the United Arab Emirates. The group continues to be a leader with its diverse and successful business ventures, non-profit educational institutions, entrepreneurship, veracity as well as its profound dedication to corporate citizenship and sustainable development.
S.S. Lootah group is the name behind many successful, entrepreneurial business and community ventures. The extraordinary portfolio that carries the hallmark of the visionary Hajj Saeed Bin Ahmed Al Lootah includes the first contracting company in the U.A.E in 1956, the first Islamic bank in the world, Dubai Islamic Bank, in 1975, Schools, a technical institute a medical and treatment research centre, an environment research centre, a medical College for Girls, established in 1986 and a pharmacy college for girls established in 1992 to name but a few.
The group diversified interests include established consumer brands like, Al Islami food products, as well as leading companies across key business sectors, namely construction, building materials, ready mix concrete, Real Estate, engineering consultancy and general trading among others. The legacy of the Lootah family continues with the second generation carrying out a series of projects involving cutting edge technologies as the region seeks to take its rightful place in the forefront of development in the 21st century.
Established in 1999, S.S. Lootah International facilitated partnerships and cooperation with leading international companies, forming successful joint ventures and executing major sophisticated projects.
Today, S.S. Lootah Group pursues a challenging vision to enhance the environmental, intellectual and cultural climate in the region with entrepreneurial projects and activities. A Natural Gas Distribution System in Sharjah, a first for the UAE and the Gulf, a Waste Disposal System in Dubai, another first for the Gulf region, modern high rise building technology, and an institute to study and certify Environment Conservation efforts have all been successful lead projects in a series of initiatives from S.S. Lootah International that pursues an ambitious plan to develop some of the largest projects in the region and the world.
About Al Jawhara Hotels & Apartments (AJH)
Recognizing Dubai s growing stature as a global destination for tourism and business, S.S. Lootah Group established Al Jawhara Hotels & Apartments (AJH) in the year 2004.
Mission
Jawhara is committed to providing an authentic Emirate Shariah compliant hospitality with international standards of quality and service guaranteeing maximum satisfaction for our valued guests.
Uniqueness of Al-Jawhara in the Hotel Industry:
- Al-Jawhara is a Sharia Compliance Hotel in the middle East
- It has a Unique concept of "Pure Rooms" Which is mainly for the non-smokers
- It is HACCP Certified according the Dubai Municipality regulations.
- It is the first ISO 9001 certified hotel among the 4 - star rating hotels
- Al-Jawhara operated through the Unique Islamic Hospitality
- It follows the Islamic principles as the highest order of business ethic code Alcohol not served
- Alcohol not allowed to consume
- Only married couples can stay together
- No visitor allowed to meet the guest in the guest room
- All meat products are Halal
- Female Employees wearing Scarf
- Greetings with " Al Salam Alaikum "
- Private Covered Female Swimming pool
- Separate allocation of fun time / bus seating for female employees
- Located close to the Mega Mall City Center and to the International Airport makes Jawhara a preferred choice for the customer.
- 24 hours Concierge
Vision
To be a role model organization in the field of Shariah compliant hospitality while providing superior service ensuring we meet and exceed our valued guests? expectations.
Core Values:
Service : Service that ensure guest Loyalty
Quality: Quality that ensures guest Satisfaction
Tradition: A tradition that appreciates diversity in culture and values.
Care: Caring for our guests, people and society
Achievements & Resource Management
AJH has implemented Quality Management System by ISO 9001 standards. Proper review mechanisms for the procedures and standards are carried out at regular intervals.
Offering different type of cuisine, to ensure the food safety for the consumer (Guest/employees), AJH has implemented the Food Safety Management System by getting certified in Codex Procedures of HACCP. Al Jawhara Hotel Apartment is the first Deluxe Hotel Apartment- HACCP certified in Dubai and Al Jawhara Gardens Hotel is the second 4 star hotels in Dubai certified with HACCP.
As a part of continuous improvement, associates are encourages to share their thoughts and ideas to the management thru? TQM system, staff bulletin, different group facilitation techniques such as Wacko Jacko analysis. For smooth operation, different mode of communication methods are in place in terms of department log book, electronic log books, regular meetings, 15 meeting operational daily trainings, monthly departmental meetings, supervisor meeting etc. To maintain a good terms and to get time to time feedback of the stakeholders, AJH has implemented the recognition program by presenting the top producer Award, inviting the support team for the luncheon, Offering complimentary rooms, value added packages, inviting suppliers for the luncheon, tea invitation, long stay guests are invited for cocktail party.
To identify the potential and current market, sales & marketing department regularly carried out the survey regards to occupancy, Average room rate, demand in the market and market segment and plan their sales strategy and review it periodically.
A SWOT analysis is carried out time to time to identify the threats in the market and to comply with the set budget if not meeting the target a contingency plan will be put forward in a place. To comply a vast changes by the regulatory bodies such as Dept of Tourism, Dubai Municipality, Civil Defence etc, a meeting will be called up to discuss and decide the further action plan.
Year July 2008, Jawhara Group Sr. Management Endeavor made their dreams to manage the other property achieved by getting "Al Jawhara Management" tourism license approved by DTCM with trade license no.
For further information, you may please contact
shamim@lootah.com
and our Research and Development manager will contact you.
Quality Policy
The Management and Staff of Al-Jawhara Group of Hotels are committed to providing an excellent experience of unique Emirates hospitality to the guests and to delight them with maximization satisfaction levels of service. We will achieve it by:
- Involving stakeholders in planning, implementation and continuous improvement of our processes and systems.
- Continuously developing capabilities of our people.
- Continually improving our management system & processes by setting quality objectives & targets.
- Abiding by statutory & regulatory requirements related to our service activities.
- Abiding by the ethics of Sharia compliance.
This policy has been communicated, understood and implemented throughout Al Jawhara and will provide a framework for establishing and reviewing Quality Objectives. It will be periodically reviewed for its continuing suitability and effectiveness in satisfying Al Jawhara s customers and meeting its business goals
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| Our Policy |
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The Management and Staff of Al-Jawhara Group of Hotels are committed to providing an excellent experience of unique Islamic hospitality to the guests and to delight them with maximization satisfaction levels of service. |
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